If you're in Australia and New Zealand you're in the right place. For US, UK and all other countries please visit: aidannewyork.com

You can modify or cancel your order before it has shipped by reaching out to our Client Service team - customerservice@aidanthebrand.com

However, please note that changes can only be made to a different item at the same or lower price as the original. Once your order has shipped, modifications or cancellations are no longer possible, and we cannot alter the shipping address. However, you can process a return and place a new order if needed.

Our full returns policy can be found here.

Aidan ships from either the USA or Australia depending on your location & stock availability.

Yes Aidan ships worldwide.

Shipping varies worldwide.

As a basis, standard shipping takes between 5-7 days and express shipping takes anywhere between 3-5 days.

Please note there are times where courier delays occur and we strongly advise to consider this when placing your order.

AIDAN is not responsible for any delays and the courier should be contacted directly using your tracking number which is sent to your email address you used when you first placed your order.

Aidan ships with UPS, FEDEX, Australia Post, DHL and USPS.

If items seem to be missing, but tracking indicates your package has been delivered, it's also likely that your order is being delivered in multiple parts. For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.

Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.

If your package has been lost, stolen, or damaged, please contact the shipping carrier directly to seek a resolution. AIDAN is not responsible for items once the product leaves our warehouses as the control is simply out of our hands.

All items before leaving our warehouse are inspected thoroughly before transit.

To make sure the longevity of your suitcase and accessories continue to remain, care must be taken into consideration and the following information can be used to help maintain It’s pristine condition.

When removing dust or dirt, please use a fine cloth and warm water if necessary. If there is any sticky residue from your travels, use a damp cloth or sponge with a small amount of alcohol such as isopropyl. This is safe to use on both Aluminium and Polycarbonate surfaced luggage.

If there are any scratches or scratched dents within the suitcase shell or corner surfaces or frame, using a simple grade polish with a damp cloth is recommended.

For the interior of the luggage, to remove smudge marks, or any other scuff marks, please use a damp cloth with warm soapy water to remove. If the mark continues to be persistent, we recommend using a mild leather, carpet or suede cleaning agent since the interior is comprised of a suede peach fur material.

Please note solvents, vinegars, aggressive alcohols and other abrasive cleaning agents will damage your products and we strongly recommend not using any of these items as your lifetime guarantee will not be able to be applied due to cosmetic misuse, wear and tear.